Terms of Service

Last updated: March 6, 2026

These Terms of Service ("Terms") govern access to and use of DriftwoodCRM (the "Service"), operated by Driftwood Tech LLC ("Driftwood," "we," "us," or "our"). By creating an account, accessing, or using the Service, you agree to these Terms.

If you are using the Service on behalf of a company (a "Customer"), you represent and warrant that you have authority to bind that company to these Terms, and "you" refers to that company.

1. Definitions

  • "Account" means a user account registered to access the Service.
  • "Customer Data" means data, content, records, files, contacts, notes, and other information submitted to the Service by or on behalf of Customer (including data about Customer's end users, leads, contacts, or employees).
  • "Documentation" means our published user guides and help content.
  • "Subscription" means a paid plan for the Service.

2. Eligibility

You must be at least 18 years old (or the age of majority where you live) to use the Service.

3. Your Account

3.1 Registration. You must provide accurate information and keep it up to date.

3.2 Security. You are responsible for maintaining the confidentiality of your credentials and for all activity under your Account. Notify us immediately of any unauthorized use.

3.3 Admins. If you create accounts for other users, you are responsible for their access and activity.

4. The Service

4.1 License to Use. Subject to these Terms and payment of applicable fees, Driftwood grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during the Subscription term.

4.2 Changes. We may modify, suspend, or discontinue parts of the Service, but we'll use commercially reasonable efforts to avoid material harm to paying Customers.

4.3 Beta Features. If we offer alpha/beta/preview features, they are provided "AS IS" and may be changed or discontinued at any time.

5. Acceptable Use

You will not (and will not allow anyone to):

  • Violate any law or regulation
  • Infringe intellectual property or privacy rights
  • Upload malware, attempt to bypass security, or probe/scan the Service
  • Use the Service to send spam or unlawful communications
  • Reverse engineer or attempt to extract source code (except to the extent prohibited by law)
  • Interfere with or disrupt the Service or other users
  • Use the Service to build a competing product using our confidential information

6. Customer Data & Data Responsibilities

6.1 Ownership. As between you and Driftwood, you (or your licensors) own Customer Data. We do not claim ownership of Customer Data.

6.2 Our Use of Customer Data. We will process Customer Data to provide, maintain, secure, and improve the Service; provide support; prevent fraud/abuse; and comply with law.

6.3 Your Responsibilities. You are responsible for (a) the legality of Customer Data, (b) having appropriate rights/consents to collect and use it, and (c) ensuring your use complies with applicable privacy and marketing laws.

6.4 Data Export. During an active Subscription, you may export Customer Data using available features. Upon termination, we may delete Customer Data as described in our Privacy Policy or per your written request, subject to legal retention and backups.

7. Third-Party Services

The Service may integrate with third-party services (e.g., email, calendars, payment processors). Your use of third-party services is governed by their terms, and Driftwood is not responsible for third-party services.

8. Fees, Billing & Taxes

8.1 Fees. You agree to pay the fees for your Subscription plan.

8.2 Billing. Subscriptions renew automatically unless canceled before renewal.

8.3 Taxes. Fees are exclusive of taxes; you are responsible for applicable taxes except those based on Driftwood's net income.

8.4 Refunds. Except as required by law, fees are non-refundable.

9. Term & Termination

9.1 Term. These Terms apply while you use the Service.

9.2 Termination by You. You may cancel your Subscription in your account settings; cancellation takes effect at the end of the current billing period unless otherwise stated.

9.3 Termination by Us. We may suspend or terminate access if you breach these Terms, if required by law, or to prevent harm or abuse. We will use reasonable efforts to notify you unless doing so risks security or violates law.

9.4 Effect of Termination. Your access ends. Sections that by their nature should survive will survive (including fees owed, IP, disclaimers, limitation of liability, indemnity, and dispute resolution).

10. Confidentiality

Each party may receive the other's confidential information. The receiving party will protect it using reasonable care and use it only to perform under these Terms. Confidential information does not include information that is public through no fault, independently developed, or rightfully received from a third party.

11. Intellectual Property

11.1 Driftwood IP. Driftwood and its licensors own the Service, Documentation, and all related IP. You receive only the rights expressly granted.

11.2 Feedback. If you provide suggestions, you grant Driftwood a worldwide, royalty-free right to use them without restriction.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, DRIFTWOOD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DATA LOSS WILL NEVER OCCUR.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

DRIFTWOOD WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUE, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.

DRIFTWOOD'S TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO DRIFTWOOD FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

14. Indemnification

You will indemnify and hold harmless Driftwood from claims arising out of (a) Customer Data, (b) your use of the Service in violation of these Terms or law, or (c) your violation of third-party rights.

15. Dispute Resolution & Governing Law

15.1 Governing Law. These Terms are governed by the laws of the State of Washington, excluding conflict-of-law rules.

15.2 Venue. Exclusive venue in state or federal courts located in King County, Washington.

16. Notices

To Driftwood: Driftwood Tech LLC, Attn: Legal, legal@driftwoodapp.com.

To you: via email to your account email and/or in-app notification.

17. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice. Continued use after the effective date means you accept the updated Terms.

18. Contact

Driftwood Tech LLC

Email: support@driftwoodapp.com

Website: https://www.driftwoodapp.com